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Need help? We’ve got your back.

The Help Center is there to answer your questions, with clear guides and simple answers. Whether it's to install your machine, understand your costs, or fix a bug, you've come to the right place.

Talk to a human

Track or replace your equipment

Learn how to get the most out of your Vima tools

Still stuck? Don’t worry, we love hearing from our customers.
Reach out anytime. It’s always a pleasure to help, even with the smallest question.

Can I schedule an in-person appointment with a member of your team?

Yes! To arrange an in-person appointment with one of our representatives, simply fill out the submission form on our website. We look forward to meeting and engaging with you directly to better understand and meet your specific needs.

What are the average response times for support requests?

We are committed to responding to all of your support requests without delay, aiming to provide immediate assistance or within minutes of your request.

Do I have a trial period to try Clover products?

To find out about our trial periods and the conditions that apply to them, call us at 1 (855) 497-1042. We are at your disposal to answer all your questions.

Can I contact you in case of emergency outside of business hours?

For any emergency occurring outside of our opening hours, we remain at your disposal. Contact us at 1 (855) 497-1042 for fast and reliable support.

What type of support will I get with a Clover point of sale?

Vima Canada offers a range of support options tailored to your specific needs. If you are a new merchant, make an appointment with one of our specialists. They will assist you step by step in setting up your Clover device and activating the functionalities adapted to your type of business. In addition, all our retailers benefit from continuous and personalized support, available 24/7. Contact us by phone at 1 (855) 497-1042 or by email to support@vimacanada.com. For more autonomy, access our manuals, user guides, and FAQs in our Vima Help Center.